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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Hicks

October 10, 2026

5  out of  5
rating by James Hicks
"Excellent service since Laurie has taken over…..what I didn’t like is that when she took over…..State Farm offered my policies to other agents in other locations….shouldn’t the new owner get all the existing clients? So then I had to transfer my policies back to her office and I did and I will continue too…..Jim Hicks"
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sue Lumsden

October 9, 2026

5  out of  5
rating by sue Lumsden
"Always helpful get things done fast"
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Holly Tolen

October 9, 2026

5  out of  5
rating by Holly Tolen
"Sharae is an excellent agent at Laurie Houle State Farm in Cle Elum, WA! She took the time to carefully read over my policies and answer my questions, I would highly recommend her services!"
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Shannon Coupens

October 7, 2026

5  out of  5
rating by Shannon Coupens
"Professional and capable"
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Brandy Pratt

October 1, 2026

5  out of  5
rating by Brandy Pratt
"Laurie’s team made it so smooth and easy signing up and made sure I got the best rate! I highly recommend her for any of your insurance needs!"
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B HALVIE

September 24, 2026

5  out of  5
rating by B HALVIE
"The team at State Farm is great! Always answering their phones and providing answers and assistance for whatever I need"
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Celeste Murphy

September 23, 2026

5  out of  5
rating by Celeste Murphy
"I can’t recommend Laurie Houle enough! From the very beginning, they took the time to really understand what I needed, talk through my options, and compare pricing. They were incredibly thorough, professional, and genuinely helpful—and to top it off, they actually saved me money from what I had been paying!

What really stood out to me was their follow-through. They scheduled follow-up meetings, stayed on top of everything, and did exactly what they said they would do. The entire team was amazing, but I have to give a special shout-out to Sharae. She was absolutely incredible and went above and beyond every step of the way. I honestly can’t say enough about how amazing she was—her attention to detail, responsiveness, and genuine care made the entire experience even better.

I’m so impressed with Sharae, Grace, Laurie, and the entire State Farm team, and I couldn’t be happier that I found them. The level of personal attention and service they provide is hard to find. Highly recommend!"
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Leilani

September 23, 2026

5  out of  5
rating by Leilani
"Laurie and her office staff have been great! They have addressed our concerns and have accommodated our requests. They have made recommendations that best suit and benefit our situations. Mahalo!"
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Elizabeth Bierek

September 22, 2026

5  out of  5
rating by Elizabeth Bierek
"Wonderful team to work with! Stopped in one afternoon with a few questions and left with a great insurance policy! Thank you guys !"
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Renee Hill

September 22, 2026

5  out of  5
rating by Renee Hill
"Everyone at this office has been very helpful explaining my coverage options and answering all of my questions.. It's nice to have someone local to assist you when and if you ever have a claim."
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Linda Wood

September 22, 2026

5  out of  5
rating by Linda Wood
"We have been with State Farm for almost 20 years. Because we have a manufactured home insurance can be challenging. We have 3 vehicles as well insured. We love our local office. Laurie Houle is the best."
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Jonathan Fischer

September 19, 2026

4  out of  5
rating by Jonathan Fischer
"A good neighbor"
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Benjamin Mahony

September 17, 2026

5  out of  5
rating by Benjamin Mahony
"State Farm has great customer support and service! They are very quick to respond to any questions/ issues I have. I have been with them for over 10 years and they offer great packages to insure all the needs in my life.

-Ben Mahony"
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Betty Burnett

September 16, 2026

5  out of  5
rating by Betty Burnett
"You walk in and they’re just right there to help you anyway they can. It’s always been a wonderful experience with State Farm."
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Andy Vlahovich

September 14, 2026

5  out of  5
rating by Andy Vlahovich
"Always easy to deal with and explains everything in detail! Had them for a long time !!"
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Charmaine Renfro

September 9, 2026

5  out of  5
rating by Charmaine Renfro
"Laurie and her staff are professional yet have the small town family feel when assisting us with all our insurance needs
Highly recommended by others, thankfully we called as they have not disappointed us in this crazy world of insurance changes going on"
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Joyce Jones

August 31, 2026

5  out of  5
rating by Joyce Jones
"Changed coverage on a vehicle that is not driven hardly at all any more"
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Steve Dowd

August 28, 2026

5  out of  5
rating by Steve Dowd
"Maddy took quick update of my new insurance with HELOC I'd missed when signing up for my new homeowners insurance."
We responded:
"Steve, thank you! We're glad Maddy was able to get that taken care of quickly for you. We appreciate the great review!"
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Liz Wise

August 28, 2026

5  out of  5
rating by Liz Wise
"Prompt service dealing with a collision."
We responded:
"Liz, thank you for the five stars! We're glad we could be there to help and make things a little easier during the claims process. "
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Shannon Simpson

August 28, 2026

5  out of  5
rating by Shannon Simpson
"Exceptional customer service! Everyone is always so helpful and friendly. I have worked closely with Maddy on several occasions to get my car and home owners insurance bundled and lowered. She is very quick to return messages and answer questions. Highly recommend Laurie Houle’s team at State Farm in Cle Elum!"
We responded:
"Thank you so much! We're glad Maddy has taken such great care of you. We really appreciate your recommendation and your trust in our team!"
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Amanda Ducken

August 19, 2026

5  out of  5
rating by Amanda Ducken
"Great experience, customer service & pricing. We ended up reaching out to get renters insurance & insurance on our new build. Had a great experience with reasonable pricing that we ended up switching our personal & business autos to State Farm because they were significantly cheaper than what we were paying with another company. They have been so helpful throughout the whole process & we are happy to do business with them. Will be recommending them to all of our family & friends."
We responded:
"Amanda, thank you! We're so glad you had a great experience and that we could help with both your personal and business insurance. Your recommendation means a lot to us!"
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Harry Nelson

August 19, 2026

5  out of  5
rating by Harry Nelson
"I’d like to thank Erica for making my purchase of my RV insurance smooth and swift. She answered my questions and responded to my request timely.
Thank you Erica!"
We responded:
"Thanks for the great review! Congrats on the new RV! We're glad we could help make the insurance part easy. Enjoy your adventures!"
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Nicole Brendemuhl

August 17, 2026

5  out of  5
rating by Nicole Brendemuhl
"Sharae and her team at State Farm in Cle Elum always provide us with exceptional service! During a recent review of our policies, Sharae took the time to walk us through every detail, answer our questions, and offer thoughtful insight along the way. We couldn't be more grateful. Thank you for the birthday cards every year as well! :)"
We responded:
"Thank you so much! Sharae does a wonderful job taking care of our customers, and I love seeing her recognized. Glad to hear you enjoy the birthday cards too. We truly appreciate you and your trust in our team. "
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Donna

August 13, 2026

5  out of  5
rating by Donna
"We had a very positive experience with Maddy at State Farm, Cle Elum. She patiently answered every question and helped us navigate all our insurance concerns. Her assistance was appreciated."
We responded:
"Donna, thank you! We're so glad Maddy was able to help. We really appreciate your kind words and your trust in our office!"
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Lori Seligmann

August 11, 2026

5  out of  5
rating by Lori Seligmann
"The agents are always helpful, knowledgeable and efficient!"
We responded:
"Lori, we love hearing that! Helpful, knowledgeable and efficient is exactly what we aim for. Thanks for the 5 stars!"