Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of vicki Thurgood

vicki Thurgood

May 6, 2025

5  out of  5
rating by vicki Thurgood
"State Farm (Emily Hansen) has been working hard to get us house insurance after American Family dropped us after 12 years because of the threat of wildfire. We appreciate their willingness to do all they can to provide us service."
Profile photo of Brian gumke

Brian gumke

April 27, 2025

5  out of  5
rating by Brian gumke
"Laurie’s team helped me quickly when I bought my new truck. They are knowledgeable and professional, great to work with!"
We responded:
"Thank you for the awesome review! We're glad our team could assist you in getting the insurance started for your new truck. Welcome to Laurie Houle State Farm! Enjoy your new ride and know we're always here to help with all your insurance needs!"
Profile photo of TJ Watkins

TJ Watkins

April 23, 2025

5  out of  5
rating by TJ Watkins
"My family and I have been with State Farm in Cle Elum, Washington, since 1987. We have never had a problem with a claim, and we have never had any conflicts with any of the employees. They have always been professional and friendly, and have tried to find us the best prices available. They’re always ready to offer any product that they have available, but they’re not pushy by trying to get you to purchase a service that you don’t really need. I would highly recommend State Farm in Cle Elum to anyone who needs to purchase insurance. They bend over backwards to help you in any way they possibly can!"
We responded:
"Thank you so much for your thoughtful feedback! We’re thrilled to hear that you and your family have been with us since 1987 and have consistently had a positive experience. Our team takes pride in being professional and friendly while helping you find the best options without any pressure. Your recommendation means the world to us, and we're always here to support you in any way we can!"
Profile photo of Terry Montoya

Terry Montoya

April 23, 2025

5  out of  5
rating by Terry Montoya
"Super nice and knowledgable staff, seemingly available all the time for those pesky questions. I have 17 policies and they sat down with me to review them all, making sure they were consistant and provided enough coverage for my best cost."
We responded:
"Thank you for your wonderful review! We're so glad to hear that our staff has been super nice and knowledgeable, always ready to help with your questions. We take pride in ensuring our clients have the right coverage at the best cost. Your trust in us means a lot, and we’re here whenever you need assistance!"
Profile photo of M W

M W

April 15, 2025

5  out of  5
rating by M W
"Laurie and team are always very helpful and friendly when I call in with questions."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! If you ever need assistance or have any questions, don’t hesitate to reach out—we’re always here for you!"
Profile photo of James Adams

James Adams

April 11, 2025

5  out of  5
rating by James Adams
"I have done business with this office for a while now and have always found the staff to be professional, friendly, and nolagable. Emily is certainly no exception, I got the information and answers i was looking for. Laurie and her staff turn insurance dealings into (an almost) painless enjoyable experience."
We responded:
"Thank you for your fantastic review! We’re so pleased to hear that you’ve had a positive experience with our team. Emily and everyone here strive to make insurance dealings as enjoyable as possible—almost painless! Your support means a lot to us, and we look forward to continuing to serve you!"
Profile photo of Corey Wisner

Corey Wisner

April 8, 2025

5  out of  5
rating by Corey Wisner
"Laurie and her team always take care of my needs quickly and at a great rate !"
We responded:
"Thank you for your feedback! I’m glad to hear that my team and I have been able to provide you with quality service. We prioritize your needs and strive to ensure you have an excellent experience. Your trust and support mean the world to us!"
Profile photo of Frances Woodward

Frances Woodward

April 5, 2025

5  out of  5
rating by Frances Woodward
"I live in Southern California and own property within the City of Cle Elum city limits. The property I own is vacant land; and, Laurie Houle is my property insurance broker/agent. Setting up my insurance was all handled over the telephone. Laurie handled the process with professionalism, thoroughness and expediency. I highly recommend Laurie Houle with State Farm, Cle Elum. Washington."
We responded:
"Thank you for your kind words! Our goal is to make the process as easy and seamless as possible, and we truly appreciate your trust in our team. We know your time is valuable, and we’re glad to hear that our efficiency made a difference. We appreciate you!"
Profile photo of Frank Yourkowski

Frank Yourkowski

April 3, 2025

5  out of  5
rating by Frank Yourkowski
"Friendly and knowledgeable staff is always ready to answer my questions. Very personal."
We responded:
"Thank you for your kind words! We’re proud to offer that small-town service, and we’re always here to help with a friendly smile. Looking forward to seeing you again soon!"
Profile photo of Ronald A Slater Slater

Ronald A Slater Slater

March 28, 2025

5  out of  5
rating by Ronald A Slater Slater
"As an old man of 82 I find more and more how defenceless, defeated, and venerable, I have found myself with old age. Meeting, Maddy Köpenick, quickly had me relaxed, and relieved, seeing her huge knowledge of various directions we could go with our car, home and land protection. I was treated like she was protecting myself and family, and all the while as an old man treated with dignities and respect. She did everything to protect us. Last June or 24 I almost died. After regaining consciences while in the hospital, I rest assured that my agent had thought of everything, and my wife and family were protected by Maddy Köpenick. God, the relief I felt. Agent Orange poison. Ronald, Arthur Slater. Owner Winchester Ridge Solar Hydrogen."
We responded:
"Thank you so much for sharing your heartfelt experience! Maddy is dedicated to ensuring that our clients feel supported and protected, and it’s wonderful to hear how her knowledge and care made a difference for you and your family. Your trust in us means the world, and we’re committed to providing you with the care and consideration you deserve. We can’t wait to see you again soon!"
Profile photo of Natazshya Weis

Natazshya Weis

March 28, 2025

5  out of  5
rating by Natazshya Weis
"Laurie and her staff are amazing and have always helped me in all my needs! Bundling home and car insurance has been helpful and cost effective."
We responded:
"Thank you for your kind words! We’re thrilled to hear that bundling home and car insurance is working well for you. If you ever need anything else, don’t hesitate to reach out!"
Profile photo of Lisa Ferguson

Lisa Ferguson

March 28, 2025

5  out of  5
rating by Lisa Ferguson
"Too notch customer service with everyone in this office! They all go above and beyond to meet your needs! Highly recommend!"
We responded:
"Thank you for the amazing shout-out! We’re so glad to hear that your experience has been positive. We truly appreciate your recommendation and are always here to help!"
Profile photo of Mel McCormick

Mel McCormick

March 27, 2025

5  out of  5
rating by Mel McCormick
"I ensure five vehicles in My Home through State Farm in Cle Elum and they’ve always been very very helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of M Adams

M Adams

March 27, 2025

5  out of  5
rating by M Adams
"We've been using Laurie and her team at State Farm in Cle Elum for years. Always friendly, professional, and very helpful. Highly recommend!"
We responded:
"Thank you so much for your kind words! Our goal is to blend the warmth of a small-town atmosphere with professionalism that goes above and beyond. We truly appreciate your recommendation and look forward to serving you for many more years to come!"
Profile photo of John Hein

John Hein

March 27, 2025

5  out of  5
rating by John Hein
"Laurie and Maddy are extremely detailed and amazing to work with. you ask a question and have an answer quickly! i strongly recommend anyone working with them!"
We responded:
"Thank you for the fantastic review! We’re so glad to hear that you’ve had a great experience with our local Cle Elum State Farm team. Quick responses, attention to detail, and going above and beyond in service are what we strive for! We truly appreciate your recommendation and are always here to assist you whenever you need us!"
Profile photo of Bryan Smith

Bryan Smith

March 27, 2025

5  out of  5
rating by Bryan Smith
"Everybody is very nice and helpful!"
We responded:
"We’re dedicated to providing the best service possible, and your feedback truly means a lot to us! If there's anything else you need, please don’t hesitate to reach out!"
Profile photo of Michael Snodgrass

Michael Snodgrass

March 27, 2025

5  out of  5
rating by Michael Snodgrass
"Always friendly and helpful!"
We responded:
"Thank you for your kind words! We believe our customers are like family, and we’re always here to provide friendly and helpful service. If you need anything at all, just let us know!"
Profile photo of Kendra Fowles

Kendra Fowles

March 27, 2025

5  out of  5
rating by Kendra Fowles
"Laurie Houle has been my insurance agent many years. Always easy to reach, awesome service, super fast."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Rick May

Rick May

March 27, 2025

5  out of  5
rating by Rick May
"xceptional Service and Unmatched Dedication – State Farm Sets the Standard! State Farm Insurance has been an absolute joy to work with for all my insurance needs. From the very first interaction, Laurie and team has consistently demonstrated a level of professionalism and personal attention that is truly outstanding. Their customer service is second to none. Every representative I’ve spoken with has been knowledgeable, friendly, and eager to find the best solutions tailored to my specific needs. They take the time to explain coverage options in detail, ensuring I understand my policies fully, and they are always quick to answer any questions with patience and clarity. What truly sets Laurie apart is her unwavering attention to detail and sincere commitment to finding the right solutions. Whether it's auto, home, or life insurance, they go above and beyond to ensure I have the coverage I need without any unnecessary extras. Their proactive approach gives me peace of mind, knowing I’m protected no matter what life throws my way. It's rare to find a company that combines professionalism with genuine care for its customers, but State Farm does exactly that. I couldn’t be more pleased with my experience and highly recommend them to anyone looking for a reliable, trustworthy insurance provider. Five stars all the way! ⭐⭐⭐⭐⭐"
We responded:
"Thank you so much for your incredible review! We’re thrilled to hear that your experience with our Cle Elum State Farm team has been so positive. It’s our mission to provide exceptional service and personalized attention to each of our clients, and we strive to educate, be helpful, and offer solutions—all with a smile. We truly appreciate your recognition of our commitment to detail and your kind words about our proactive approach. Your trust means the world to us, and we’re grateful for your recommendation. If you ever need anything, don’t hesitate to reach out. Here’s to many more years of serving you! Five stars all the way! ⭐⭐⭐⭐⭐"
Profile photo of Julie Miller

Julie Miller

March 27, 2025

5  out of  5
rating by Julie Miller
"The warm welcome, high quality customer service, & the fact that I am known by name are a few of the reasons that the team at Laurie Houle's State Farm agency keeps my business. I appreciate walking in and not having to remind them of who I am. I also value being able to have questions regarding my policies answered in a timely manner."
We responded:
"Thank you so much for taking the time to share your experiences with our office! We truly want every customer to feel welcomed and like family. Our goal is to provide high-quality service that stands out, and we’re grateful for your trust in us. If you ever have any questions about your policies, don’t hesitate to reach out!"
Profile photo of Kathy Egner

Kathy Egner

March 27, 2025

5  out of  5
rating by Kathy Egner
"This is the best place to get insurance"
We responded:
"Thank you for your fantastic review! We're thrilled to hear that you think this is the best place to get insurance. We appreciate your support and are always here to assist you with your needs!"
Profile photo of Leah Squared

Leah Squared

March 27, 2025

5  out of  5
rating by Leah Squared
"The team at Laurie Houle's State Farm office has been great to work with. We have auto, home and business insurance with them and always get prompt and courteous response to our needs. We appreciate having a local office that provides such great service. Definitely give them a call when shopping for insurance."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our team at Laurie Houle's State Farm office. We pride ourselves on providing prompt and courteous service for all your auto, home, and business insurance needs. We truly appreciate your support and recommendation! If you ever need anything else, don’t hesitate to reach out!"
Profile photo of Fran Moen

Fran Moen

March 27, 2025

5  out of  5
rating by Fran Moen
"Laurie and staff are amazing! Super helpful, and always available when we’ve needed them. We were cancelled years ago after our teenage son had a minor fender bender. I took EVERY policy we had and moved them to State Farm specifically because of Laurie’s help. Highly recommend using Laurie Houle at State Farm for your insurance needs."
We responded:
"Thank you so much for your fantastic review! We're pleased to hear that our team has been able to support you and create such a positive experience. It means a lot to us that you chose to move all your policies to State Farm because of the assistance you received. We truly appreciate your recommendation and are always here to help with your insurance needs!"
Profile photo of Elan Weso

Elan Weso

March 27, 2025

5  out of  5
rating by Elan Weso
"Laurie is the goat 🐐"
We responded:
"Thank you for the kind words! I'm so proud of our team, who truly go above and beyond for our clients. We’re all here to help with anything you need!"
Profile photo of Mandy Thomas

Mandy Thomas

March 25, 2025

5  out of  5
rating by Mandy Thomas
"Laurie and her team are always a pleasure to work with for my personal accounts and referrals for business. They all go above and beyond to complete requests and amazing me with their customer service! I love that there is a local office to stop in for your insurance needs but they are also just a phone call away! If i could give 10 stars, I would!"
We responded:
"We’re grateful for your feedback! It’s great to hear that our team provides you with amazing service and that we're just a phone call away when you need us. Your support means so much to us! We always strive for timely responses and efficiency because your satisfaction is our top priority!"