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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kent Lester

November 20, 2025

5  out of  5
rating by Kent Lester
"Met with Maddy to review all of my coverages. Very professional and knowledgable."
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Joseph Cook

November 16, 2025

5  out of  5
rating by Joseph Cook
"Great personal service"
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Kyle Ottwell

November 13, 2025

5  out of  5
rating by Kyle Ottwell
"Im terrible with insurance and Maddy always makes my life so much easier. Cant tell you how much I appreciate all the help."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Debbie Slack

November 8, 2025

5  out of  5
rating by Debbie Slack
"Always a pleasure to work with."
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abrcxcaha des qd mulugetai l' / hnnxbcm

November 4, 2025

5  out of  5
rating by abrcxcaha des qd mulugetai l' / hnnxbcm
"There understandable"
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sharol roll

October 27, 2025

5  out of  5
rating by sharol roll
"Quick and easy at getting any documents that you may need"
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Helen Hong

October 7, 2025

1  out of  5
rating by Helen Hong
"We recently purchased a home in Cle Elum that the previous owners had insured with State Farm. As longtime SF customers in Arizona (with no claims history), we were confident that SF would continue insuring the home. SF even gave us temporary coverage to use for our mortgage application. We were told a fire inspection was still required. We assumed this was a mere formality since the house was previously insured by SF. After three weeks without any communication or updates, we reached out for a status report. We were declined coverage. The house was insured by SF before we bought it, but SF declined coverage after we bought it? Our story gets curiouser. We found out that the house right next to ours had their SF coverage canceled recently. If they just canceled the house next to ours, there was no way they were going to approve our application. So why the unnecessary charade? Cle Elum State Farm cost us three weeks that we could have used looking for other insurance instead of awaiting a decision that was clearly a foregone conclusion. Honesty is always the best policy."
We responded:
"Helen, I’m sorry to hear you had a less than ideal experience with our office. We always strive to provide excellent service and are continually looking for ways to improve. Navigating insurance for homes in wildfire areas can be challenging, and we do our very best to be upfront and honest throughout the process. Neighboring homes may have been written before any boundary changes occurred, and having prior insurance with State Farm does not guarantee approval for a new home for many reasons, including wildfire guidelines, conditions of the home, liability issues, and other factors. We strive to be as transparent as possible. Please understand that these decisions are not made in our office but are determined by the results of the survey and underwriting review. We appreciate your feedback as we continue to review our processes."
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Shelley Moine

October 3, 2025

5  out of  5
rating by Shelley Moine
"The Cle Elum office is always helpful!"
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that the Cle Elum office has consistently been helpful. We truly enjoy serving our community and are always here if you need any assistance."
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Ashley garrison

September 26, 2025

5  out of  5
rating by Ashley garrison
"Very friendly and helpful staff! Especially Emily she is wonderful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Nolan Wait

September 26, 2025

5  out of  5
rating by Nolan Wait
"I had Maddy switch me to State Farm to cover multiple vehicles and set up a life insurance policy! Very friendly, and helpful staff!"
We responded:
"Thank you for sharing your experience! We’re so happy Maddy could assist you with your vehicle coverage and life insurance policy. Providing friendly and helpful service is our top priority, and we truly appreciate your trust. If you ever need anything else, please don’t hesitate to reach out—we’re here to help!"
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Linsey Tran

September 25, 2025

5  out of  5
rating by Linsey Tran
"Laurie is the best there is. She is attentive, collaborative and gets things done. I highly recommend Laurie and her team."
We responded:
"Thank you for your kind words! We take great pride in offering attentive and reliable support for all your insurance needs. If you know anyone who could benefit from our services, we’d be grateful if you’d refer them to us. We appreciate your trust and support!"
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Ri Kunstman

September 24, 2025

5  out of  5
rating by Ri Kunstman
"Laurie and her team where very helpful in my insurance needs."
We responded:
"Thank you for your feedback! If you ever have any questions or know someone who could benefit from our services, please don’t hesitate to reach out or refer them to us. We truly appreciate your support!"
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Jennifer Palmer

September 24, 2025

5  out of  5
rating by Jennifer Palmer
"Great customer service! Would highly recommend"
We responded:
"Thank you so much for your continued support and kind words! We truly appreciate your loyalty over the years. It’s always our goal to provide great customer service, and we’re thrilled to hear you’d recommend us. Looking forward to serving you for many more years!"
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Debbie Losse

September 24, 2025

5  out of  5
rating by Debbie Losse
"Laurie has gone above and beyond to navigate the world of insurance for us! Her office helped in a time of need when no one else would and we greatly appreciate her and her team."
We responded:
"Thank you so much for your kind words! I, along with my whole team sincerely appreciate your feedback. We're dedicated to providing personalized service and supporting our community, and it’s wonderful to hear that reflected in your experience. If you ever need assistance in the future, we're here to help!"
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Ken Liles

September 17, 2025

5  out of  5
rating by Ken Liles
"Great office. Moved and added our policies perfectly. Highly recommended"
We responded:
"We greatly appreciate your wonderful review! It means a lot to me and the whole team to hear that our commitment to personalized service made a positive impression. We're always here if you need any assistance going forward!"
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Tim L

August 21, 2025

5  out of  5
rating by Tim L
"Emily was very helpful and responded quickly with quotes and policy advice. I highly recommend Laurie Houle State Farm."
We responded:
"Thank you for your positive feedback! Emily and the team at Laurie Houle State Farm appreciate your recommendation and are always here to help."
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Chris Davies

August 6, 2025

5  out of  5
rating by Chris Davies
"Had our insurance with State Farm here for more than 10 years. At varying times, auto home and liability etc. Provided insurance when we were renting our house when our previous insurers would not. Very responsive and just great customer service."
We responded:
"Thank you for your loyalty over the past 10 years! We're glad we could provide the coverage you needed, especially when others couldn’t. Providing responsive and great customer service is our top priority. We appreciate your trust in Laurie Houle State Farm!"
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JoEllen Berg-Smith

July 22, 2025

5  out of  5
rating by JoEllen Berg-Smith
"Laurie has always been so helpful and kind. Her personal attention to clients is what makes her agency top notch. I could never ask for anyone better."
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R Bloesser

July 19, 2025

5  out of  5
rating by R Bloesser
"excellent follow up, friendly office, nice people."
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Kirk Land

July 17, 2025

5  out of  5
rating by Kirk Land
"Emily goes above and beyond to deliver truly personalized service, combining deep insurance knowledge with genuine care for her clients’ needs. Her communication is clear, proactive, and always focused on finding the best solution—especially in complex situations like our wildfire coverage. Working with her feels more like teaming up with a trusted advisor than just managing a policy."
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Cole Jensen

June 27, 2025

5  out of  5
rating by Cole Jensen
"Best insurance provider in all of the upper county. Would 10/10 recommend to anyone needing top notch service at an extremely fair rate. It has a very personal touch as well, like they actually want to help you find the best fit for your needs. They do it all from old classics to new daily drivers and everything in between. Wouldn’t want to be insured anywhere else."
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Michelle Jarrett

June 26, 2025

5  out of  5
rating by Michelle Jarrett
"Awesome service! Karina is the best! Would highly recommend."
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Sara Stanley

June 25, 2025

5  out of  5
rating by Sara Stanley
"State Farm is already a great insurance company, but Laurie and her team elevate it to a whole new level. They blend their expertise with a personal, neighborly touch that makes every interaction enjoyable."
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Nancy Jones

June 22, 2025

5  out of  5
rating by Nancy Jones
"We have been with State Farm at the Cle Elum office for 40 years. Through numerous windshield replacements, fender benders and a kitchen fire, we have had nothing but top notch service from State Farm, Laurie Houle and her staff."
We responded:
"Thank you for your kind words! We truly appreciate your loyalty over the past 40 years and are glad to hear you’ve received top-notch service from Laurie and our team. We’re here for you whenever you need us!"
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Eric Giaudrone

June 18, 2025

5  out of  5
rating by Eric Giaudrone
"Laurie and her team is always a pleasure to talk to when I need assistance, they always come through for any questions or help that I need."
We responded:
"Thank you for your wonderful review! Your satisfaction is our top priority, and we’re always here to help!"